
To receive a general quote, just answer the following questions in detail:
Be sure you answer these questions in detail.
Your general quote should
take between
10 to 15 business days to complete once we get all required information and will be emailed or faxed.
(International Clients will only be emailed)
Should you have
additional questions about the quote, be sure to list those questions
ahead of time so that we don't waste time getting you the information
you need. Reworking a quote several times due to indecision or lack of
detailed information will result
in delays of any project requests. We
spent countless hours per month just quoting and re-quoting but we prefer to spend our time creating
your product line. If you do not reply to our queries about your quote
request, we will fill your request till we hear from you. Once you confirm your project
details and send us a purchase
order, we will email or fax
you a contract with all the details so that there are no
misunderstanding. We must receive this signed contract with your payment,
along with all items that you would be supplying
before we will put your project into the queue of projects to do. Your
project time starts when we get all the information including the contract,
supplies and
payment, not when you first sent your quote request, so if you are in a
huge hurry, then please help us by expediting all your loose ends. Our
normal lead time is 2-6 weeks depending on the project and season but
can be more or less depending on production scheduling issues or supplier delays.
NOTE: Please do not request a quote if you are not going to be
ready to start production within 30 days as the quotes are only good for
30 days. Having us spend time quoting and not doing the project will
cause additional delays as we will need to completely re-quote your
project again. All
Private Label and Custom Formulated orders require payment in advance unless terms
have been
established. Those with Terms are still required to deposit 50%, with the balance
due net terms. Credit Terms subject to approval after a
six month consistent ordering history or unless your company is
incorporated with a D&B rating and you credit check is positive.
No returns or credits will be accepted
and orders can not be cancelled after payment is received
and contract is returned signed on any private label or custom
formulated order. If there is damage caused by the
shipper or if we determine the product is not produced correct to
formula, it
will be replaced only, not refunded. Returns or replacements are not accepted if a proper
formula is made despite slight color, viscosity or aroma differences from batch to
batch. This is common with natural formulations and slight differences
is not a reason for refusal. No refund or changes will be issued or allowed once the
order has been confirmed by the ordering party with a signed contract or
payment. A Contract is required on all
Private Label and Custom Formulated orders. Contracts will be issued upon quote approval.